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By William May
Published: 11/01/09 Topics: Comments: 0
I stumbled onto an Internet posting the other day that told me it has been twenty years since Robert Fulgham wrote "Everything I Really Need to Know I Learned in Kindergarten."
That is stunning really because it does, as they say, seem like yesterday. Of course I've read some of his other books and now that I've visited his website (RobertFulgham.com). I see there are others I will have to savor. So should you.
After 22 years as a Unitarian Minister in the Pacific Northwest, Fulgham published that first book and has never looked back. His view of the world is pretty simple or so it seems. As the world accelerates and technology dominates, Fulgham would remind us of the basic, appropriate and mature.
Although his attitude might strike some as youngish or maybe even immature, the stories and ideas he illustrates so well are the basic foundation on which we as humans should strive.
So what would all of this have to do with the somewhat non-universal industry of vacation rentals? Well plenty as it seems. Or maybe I should say it has to do with every business, every career and certainly every calling.
The kindergarten book reminds us all to foster those concepts which are universal in every culture. Things like:
- Don't lie. Always tell the truth.
- Don't hit.
- Treat your parents well.
- Pick up after yourself.
- Say Please and Thank You.
To me it seems like Fulgham’s message might be summed up in the phrase "treat everyone well" or at least try.
I am not sure I have always accomplished that goal but I know I am always aware of it and have always tried. I also know that isn't easy when conflict exists in the world, as it inevitably does. Nor is it easy when others might try to bring you down to their level. An acquaintance who becomes distraught, a customer who is unreasonable or even governmental bureaucrats who steal more and more freedom from Americans.
It would be easy to despise such people but in the end, we have to remember to treat them well also. Even if that respect will not be reciprocated.
VACATION RENTALS & LODGING
So is there anything practical in this blog? Yes I assure you there is. Here are a set of rules for how we conduct our business in hopes that guests, owners and vendors will treat us likewise.
- Be Clear. In advertising, contracts, phone calls, emails.
- Be Fair. It can be difficult to understand unreasonable requests, but we gotta keep trying.
- Be Quick. Get back to people. Take care of problems as fast as possible.
- Be Happy. No job is easy and half the job is simply deciding to go about it with joy.You can buy Robert Fulgham's Book at Amazon.com.
Author: William May, MayPartners Advertising
Blog #: 0125 – 11/01/09
By William May
Published: 09/01/09 Topics: Comments: 0
Surprises are great. And thank you's are best. In an industry like property management that requires attention to detail, constant supervision and reconciliation of occasionally conflicting goals between guests and owners it is too easy to forget the little personal things that make life worth liv Read more
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